We are seeking a CSR to work with our valued customers, enthusiastic team, and to serve our community. We take our relationships, both internally and externally, very seriously and pride ourselves on excellence.
So, what does this mean for you?
This means that you will work at a company that provides:
- Health, dental, and vision insurance
- 401K with a 3% employer contribution
- Paid time off and paid holidays
- Competitive pay
- Bonus opportunities
- Ongoing training
- Community involvement
- Team oriented atmosphere
- A fun work environment
We have been proudly serving the Frederick area for over 30 years! The company is deeply ingrained in the community and believes in giving back. We are involved in organizations such as Toys for Tots, WFRE Radio events, Habitat for Humanity, the local rescue mission, career and tech centers, mentoring and training for trade schools, and Frederick public schools just to name a few. Over the last 30 years we have successfully adapted to the ever-advancing HVAC industry by embracing new technology and best business practices.
General Responsibilities:
Performs a wide range of administrative and office support including answering phones, texts, emails, online scheduling services, and maintenance appointments, completing outgoing customer service and happy calls, accepting and responding to email requests, and other tasks relating to organization and communication.
Dedicated to providing award-winning service to both customers and co-workers.
Provides administrative support to all Managers and executives.
Principle Duties
Data entry with regard to scheduling service and maintenance calls from residential and commercial customers.
General customer service assistance and interface with dispatchers.
Conducting customer satisfaction survey phone calls
Answers multi-line telephone systems in an efficient, professional, and friendly manner. Takes accurate messages, and screens and direct telephone calls to the appropriate person.
Greets incoming customers and visitors and directs them to the appropriate party or communicates delay in a professional manner.
Responds to email requests daily.
Confirms install appointments the business day prior.
Distributes emails and faxes.
Maintains files in an organized and accessible manner to include updating information, purging files on a regular basis and creating new filing systems as needed.
Operates standard office equipment efficiently to include computer, printer, copier, scanner, calculator, etc.
Maintains accurate customer information in the database according to company procedures.
Provides administrative support for special projects to include utilizing MS Excel and Word.
Performs other related duties as assigned.
Skills:
Good Communication Skills
Positive Attitude
Customer Focus
Professionalism
Organization Collaboration Skills
Ability to Multitask
Time management Skills
Computer Literacy
Work Remotely
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- Call center experience is preferred, Service Titan experience is highly preferred.
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
